RBS

CASE STUDY

THE CLIENT

The Royal Bank of Scotland (RBS) was established in Edinburgh in 1727 has paved the way in banking since it was established. From the world’s first overdraft, and the first house purchase loan by a UK bank, to the first fully- edged internet banking service, the RBS has a history of making life easier for its customers. Today it employs almost 12,000 people and serves 1.8m personal customers and more than 110,000 business customers, while its 23 mobile branches serve around 650 communities in Scotland.

THE CHALLENGE

RBS serves over 19 million customers predominantly based in the UK and Republic of Ireland. RBS is committed to building a better bank for its customers, and one that will deliver sustainable returns for shareholders. To continue a 300 year tradition of providing excellent customer service, RBS, in line with their Building Careers Programme, sought to radically transform their L&D opportunities to enable employees to gain a variety of external professional qualifications in a consistent and cost effective manner. Additionally, any programmes developed had to be streamlined and scalable.

THE Solution

RBS developed a blended learning solution using off the shelf digital learning content to prepare employees across the bank to acquire a number of external certifications, including PRINCE2, Agile, MSP and MOP. This content allowed RBS to simplify a complex and sophisticated blended learning programme, by consolidating multiple learning teams spread throughout the bank, thereby providing a streamlined programme for employees and learning teams.