IT TRAINING

CASE STUDY

THE CLIENT

A client with a global brand and strong reputation in the ingredients and agribusiness sector approached us. This global provider of technology-based solutions and ingredients has over 25,000 employees based across 130 sites in 27 countries. With a hugely broad operations base, they are a provider across all sections of the food, beverage and pharmaceutical markets.

THE CHALLENGE

The client were conducting a large scale roll out of a new, cross-functional IT system across the entire organization. They needed to upskill their employees as quickly as possible to allow smooth implementation of this system. Training needed to be issued in English, French, Spanish and Brazilian Portuguese. Learning a new system can be challenging, especially one of this scale and breadth of functionality. The modules needed to cover a range of tasks, including some changes to vital processes, in which the client had very tight time-to-competence targets.

THE Solution

Co-ordinating an effort on this scale requires a structured and lean process that engenders consistency throughout and from all involved. Establishing regular updates to focus on high-level progress and challenges were a crucial part of the project’s success. Our ability to accurately schedule the workflow, from outline to translation, played an integral role for the client, who were facing global deployment deadlines.

“We targeted 32 different topics for treatment and, in collaboration with their project managers, instructional designers and graphics development team, developed engaging, contemporary eLearning for each one in 4 different languages.”

Collaborating with multiple departments on a broad range of subjects, translated into four different languages, we designed a series of courses that would provide a consistent visual experience for learners but contained enough diversity to ensure the material resonated with the end users.

RESULTS

The material has been well received, has provided us with accelerated time to competence on a number of critical tasks and has driven our consumption of eLearning significantly higher in the regions in which it has been deployed. To date, we have registered close to 10,000 completions of these modules within the organisation and are using them within additional curricula for onboarding, competency assessment and task transfer.