ATOS

CASE STUDY

European multinational information technology service and consulting company headquartered in Bezons, France

THE CLIENT

How does a global IT organisation with over ten years of e-learning take their learning culture to the next level? Atos, the top European company in cloud, cybersecurity and high-performance computing, set out to do just that. With over 110,000 employees in more than 70 countries, Atos rolled out a new learning platform that transformed their learning culture overnight. They moved the culture from a top–down “push” model to a learner-led “pull” model, enabling employees to stay up to date with new learning in a time and fashion that works best for them.

As an IT solutions and services firm, the learning and development team at Atos was hyper-focused on regular skill-building and rapid certification. With technology changing and advancing more rapidly than ever before, continuous learning had gone from a nicety to a necessity, particularly in the cybersecurity industry. Deputy Head of Learning and Development, Günter Deutsch, responded to this need by investigating new platforms for their e-learning.

THE CHALLENGE

Listening to employee feedback, Günter and his team realized that to expedite and improve their learning, they needed to focus on the end–user experience. If they could find a way to enhance the user experience for learners – specifically the ease of platform navigation, the quality of recommendations and the speed of certification – Atos could stay ahead of the curve by increasing the number and quality of courses their employees would take. As Günter observed, “If learners don’t have a great experience with how they are learning, then it would be better to not have the experience at all. A bad experience can block people for a long time.”

The Solution

They didn’t just need a Learning Management Software (LMS) but a Learning Experience Software, which was user-centric and that is just what they found. After working through the technical integration, Atos rolled out Percipio, the digital learning experience platform that puts the learner at the centre of the experience. With a wide variety of course topics and mediums including books, video, live boot camps, recorded sessions and audio-only summaries, this new digital learning experience software helped employees find what they needed to learn, when they needed to learn it and in a way that worked for them.

RESULTS

Rolled out to 110,000 employees in 70 countries

Culture moved from top–down “push” model to learner-led “pull” model

Positive feedback reviews from employees

400% increase in usage

Since rolling out this new software, Atos has seen a 400% increase in usage and has received hundreds of unsolicited positive feedback notes from learners.

Products and Services provided

OFF THE SHELF DIGITAL LEARNING CONTENT

OFF THE SHELF COLLECTIONS

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