Course Outline - Conflict Management
Whether in business or personnal life everyone at some stage will have to dela with conflict, this one day training course will help you understand and identify the key stages of conflict and the various techniques to resolve such situations positively.
Price per delegate is £195 + Vat and includes courseware and lunch
Objectives
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Content
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- To understand areas of conflict and identify conflict stages.
- To explore your conflict management style
- To gain competence in conflict management
- To understand how conflict escalates
- To appreciate the importance of maintaining positive relationships
- To gain competence in handling discipline and poor performance
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- Understanding conflict
- Myths about conflict
- Areas of conflict
- Identifying conflict stages
- Conflict assessment checklist
- Maintaining positive relationships
- How conflict escalates
- Styles of conflict management
- Conflict management style questionnaire
- Six steps to resolving conflict
- Discipline and poor performance
- The emotional aspects of conflict
- Developing your approach to conflict management
- Conflict resolution role play
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